Terms and Conditions — 18k Miami

1. Who we are and what these terms cover

18k Miami is the showroom of W18K Inc. ("we", "us") at the Seybold Building, Suite 223, 36 NE 1st Street, Miami, FL 33132 · (786) 972-1395 · gold@18kmiami.com. W18K Inc. is based at 257 Simarano Drive, Suite 107 F, Marlborough, MA 01752 · (508) 808-4995 · gold@w18k.com.

These terms apply to the accounts created on www.18kmiami.gold and in the W18k 18k Miami app, to every purchase, order, custom piece and service made at the showroom, through our team on WhatsApp or on the website, and to the communications exchanged with us.

If you create an account on the online store of a retail jeweler that uses the W18k platform, these terms govern the platform itself — your account, its security and your data. The purchases you make from that retailer follow the retailer's own prices, payment, shipping and return terms, and the retailer is your seller.

2. Your account

Creating an account asks only for your name, e-mail, phone and a password; your birthday (month and day) is optional. You must be at least 18 years old. The information must be yours and accurate, and one person has one account.

You sign in with your password, with a one-time code sent to your phone or e-mail, or with a passkey of your own device. "Trust this device" keeps a device signed in for 30 days counted from its last use. Keep your sign-in private and tell us at once if you believe it was compromised; you are responsible for what is done through it. You may delete your account at any time (section 11).

3. Prices and pieces

Prices are shown in US dollars and are retail prices. They follow the price of gold and may change without notice; the price you pay is the one on your receipt. Sales tax is added where the law requires it and is shown on the receipt. Obvious pricing errors may be corrected before a sale is completed.

Our pieces are 18K gold as described on their tag and receipt. Photos are representative; weights and measurements are approximate. Availability (in stock, made to order, sold out) is the one shown at the time of purchase.

4. Purchases and payment

Purchases are completed at the showroom, with our team through WhatsApp or by online checkout where it is offered. A purchase is final when it is paid; an online order is accepted when we confirm it. Payment is made at the time of purchase, with the methods we accept at that moment (such as cash, Zelle, debit or credit card, or your account balance). A card processing fee may apply and is shown before you pay. Online card payments go through our payment processor; we never see or store full card numbers.

Pieces are reserved for you only when the purchase is paid.

5. Made to order, custom pieces and engraving

Name necklaces, wedding bands, pieces designed with you and any custom or engraved piece are made to your specification and are quoted before you confirm. Once you confirm and production starts, the order cannot be cancelled, and these pieces are a final sale: they cannot be exchanged.

6. Shipping

When a piece is shipped, it goes by FedEx to the address you give us; the shipping cost is shown before you pay. Risk of loss passes to you on delivery. Please inspect the piece on receipt. For deliveries outside the United States, import duties and taxes are your responsibility.

7. Exchanges — no cash refunds

We exchange, we do not refund. A piece bought at 18k Miami may be exchanged within 14 days of the purchase, with the receipt, as long as it shows no signs of wear, has not been resized, engraved or altered, and is in the condition in which it was sold. We check the piece before accepting the exchange.

The value of the returned piece becomes an account balance that you use toward a new purchase. If the new piece costs less, the difference stays as account balance; it is never refunded in cash, by card or by bank transfer. Custom, made-to-order and engraved pieces, services and certificates are a final sale and cannot be exchanged.

8. Repairs and services

We accept pieces for repair, sizing, polishing, stone setting and other bench work. Each job is recorded with your description and the pieces received, identified by its label; charges are shown before the work starts, and the completion date is an estimate. When the piece is ready we let you know by WhatsApp. Services are a final sale. Please collect finished work within a reasonable time.

9. Rewards and referrals

If a rewards or referral program is available on your account, its rules — how points are earned and used, their value and when they expire — are the ones shown in your account at the time. Points and credits have no cash value, cannot be transferred and are not refunded. We may change or end the program with notice in your account.

10. Communications and marketing

By accepting these terms you agree to receive news and new pieces from 18k Miami by e-mail and WhatsApp. Every marketing e-mail has an unsubscribe link, and WhatsApp messages stop when you ask. Order and service messages and security codes are sent regardless.

Text messages (SMS) are used only to send the one-time sign-in code you request; message and data rates may apply; reply STOP to stop and HELP for help. We do not send marketing by SMS.

Conversations with our business WhatsApp number, our e-mail and our web forms are stored in our system so that our team can serve you.

11. Privacy and your data

What we collect. Name, e-mail, phone, WhatsApp number and, if you give them, your birthday, your address, your sizes and preferences and the family occasions you choose to save; what you bought, receipts and payment status; your saved designs and the pieces you keep in your bag; the messages exchanged with our team; the pages you visit and basic device information; and the IP address of each connection to our sites, including when you scan a QR code from our printed mail.

Card and bank details are entered directly with our payment processors (Authorize.Net, Plaid, Stripe); we never store full card numbers.

Cookies. Our sites set first-party cookies for our own analytics: an anonymous visitor id, the page you first opened and how you got there. They hold no name, e-mail, phone or IP address and expire after 90 days; the session cookie expires after 30 minutes of inactivity. Signing in sets a session cookie. When you arrive from one of our ads the browser keeps the ad click id for 90 days. Our sites also load the Google tag (Google Ads and Google Analytics) and the Mailchimp site code, which set their own cookies; these are the only third-party cookies we use. You can block or delete cookies in your browser; signing in needs the session cookie.

How we use it. To answer you, book your visit, keep your account, complete purchases and issue receipts, service your pieces, send order updates and — with your consent — news about arrivals; to keep our records, meet tax and anti-fraud obligations and protect our business and our sites.

Who we share it with. Only the service providers that help us run the business — payment processors, shipping carriers, e-mail and messaging providers, hosting — each bound to use the data for our service only, and the authorities when the law requires it. We do not sell personal information. Our own business pages on Google, Instagram and Facebook are connected to our system so that our team can publish and read the information of our own pages; we do not build profiles of individuals from them.

How long we keep it. Account, purchase and receipt records for as long as you are a customer and for the period tax law requires afterwards; messages and requests while they are useful to serve you; the visit log for 90 days (24 months for signed-in accounts); analytics in aggregate.

Your rights. Access, correction and deletion: write to gold@w18k.com from the e-mail on file; we answer within 30 days and delete what we are not required by law to keep. To delete the account shared by the website and the W18k 18k Miami app, write to gold@w18k.com with the subject "Delete my account"; we confirm by reply and close the account within 30 days. What is deleted: your sign-in, the phones and devices linked to the app, your contact details, preferences, saved designs and browsing activity. Receipts, payments and returns are kept for as long as tax and accounting law requires and are not used for marketing.

Security. Data is transmitted over HTTPS and stored on servers with restricted access, with sign-in protected by passwords, one-time codes and passkeys. Payment data never touches our servers.

Children. Our sites and services are for adults; we do not knowingly collect information from anyone under 16.

The full privacy policy is published on our website and is part of these terms.

12. Our content

Our photos, descriptions, designs, names and logos (18k Miami, W18k) belong to W18K Inc. You may share our photos for personal, non-commercial use, such as showing a piece to family and friends. Our designs may not be copied, reproduced or manufactured elsewhere.

13. Acceptable use

You may not use our sites or app for unlawful purposes, give false information, interfere with their security, copy or extract their content by automated means, or share your account with others.

14. Warranties and liability

Our pieces are 18K gold as described on their tag and receipt. Except for the warranties the law does not allow us to exclude, our sites and services are provided as they are, and we do not promise that they will be available without interruption. To the extent permitted by law, W18K Inc. is not liable for indirect, incidental or consequential losses, and our total liability for a piece or a service is limited to the amount you paid for it. Nothing in these terms takes away rights you have as a consumer under the law of your state.

15. Governing law and disputes

These terms are governed by the laws of the State of Florida, United States, where 18k Miami is located, without regard to its conflict-of-law rules. Before any legal action, please talk to us: most questions are settled with a message to our team. Any dispute that cannot be settled is brought before the state or federal courts located in Florida, without prejudice to the rights the law of your state gives you.

16. Changes, language and contact

We may update these terms. The new version is published on this page with a new effective date, and material changes are announced in your account or by e-mail; continuing to use your account after that date means you accept them. These terms are written in English and provided in other languages for convenience; if the versions differ, the English version prevails.

Questions about these terms: gold@18kmiami.com · (786) 972-1395 · Seybold Building, Suite 223, 36 NE 1st Street, Miami, FL 33132.